Refund policy

Returns & Refund Policy

We want you to love your Clavis experience—but if for any reason you’re not completely satisfied, we’re here to help.

Returns
We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unaltered, and in original packaging

  • You must provide a valid order number and proof of purchase

How to Return

  1. Email hello@clavismagnetic.com with your order number and reason for return.

  2. We’ll respond within 1 business day with return instructions.

  3. Ship the item back using the address we provide.

    • Customers are responsible for return shipping costs (unless product is damaged or defective)

Refunds
Once we receive your returned item, we’ll inspect it and notify you via email.
If approved, your refund will be processed to your original payment method within 3–5 business days.

Exchanges
We currently do not offer direct exchanges. If you wish to switch items, please return your original item for a refund and place a new order.